Families Currently Enrolled

Parents are required to report the following:

• An increase in income that exceed the exit threshold 85% of the State Medium Income (SMI)
• When required child care hours are outside current authorized hours, parent should request an increase in authorized hours.
• Changes in phone number, email or address, this is to keep you informed of program updates.​

Your provider may be reimbursed based on Provider Absence Policy on record with OCDE FSS.  Parents are expected to contact their child care provider to let them know if child will not be attending and for how long.  Failure to notify child care provider and OCDE FSS after 7 consecutive days of absences may be considered abandonment of care and a disenrollment Notice of Action may be issued. Absence must be properly logged on attendance sheet.​

Your child care provider is mailed a sheet prior to the month's start.  On a daily basis, you are required to enter the exact time you drop off and pick up child. Be sure to sign bottom of sheet the last day that the child attends that month to confirm attendance times are correct. Missing information or signatures, may delay the payment to your child care provider.   ​Sample Attendance Sheet

If you would like to update your hours of child care, contact your assigned caseworker. Caseworker will go over documentation that may be required.

Yes, contact your assigned caseworker and let them know you have a reduction of income.  They will go over documentation required to recalculate your income to see if your family fee can be reduced or stopped.​

Yes, the backup provider must be approved prior to use.  Contact your caseworker in advance for a backup provider to be authorized for child care.  Backup may be used for 10 days per fiscal year.​

Your payment should be mailed by the 21st day after the attendance sheet has been received by OCDE.   Contact your payment technician if you have not received the payment within 60 days and payment will be researched.​

Contact your assigned caseworker to ask for a transfer of child care provider.​

Contact the mainline at (714) 708-3860 and you will be directed to your assigned caseworker.​